Terms of service

1. Introduction

Welcome to DW Watches. By accessing or using our website (https://dwwatches.com), you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a purchase.

2. Company Information

DW Watches is a UK-based online retailer specializing in high-quality watches.

3. Products and Pricing

Product Descriptions: We strive to provide accurate descriptions and images of our products. However, slight variations may occur.

Pricing: All prices are listed in Pounds Sterling (£) and include VAT where applicable. We reserve the right to change prices without prior notice.

4. Orders

Order Acceptance: Once you place an order, you will receive an email confirmation. This acknowledgment does not guarantee acceptance of your order. We reserve the right to cancel any order for reasons including, but not limited to, stock availability, payment issues, or inaccuracies in product information.

Payment: We accept various payment methods, including major credit and debit cards, PayPal, and other options as indicated on our website. Payment is processed at the time of order placement.

5. Delivery

Shipping: We offer delivery within the UK. Shipping costs and estimated delivery times are provided during the checkout process.

Delivery Times: While we aim to deliver within the estimated timeframes, delays may occur due to unforeseen circumstances.

Risk of Loss: Ownership and risk of loss transfer to you upon delivery of the product to your specified address.

6. Returns and Refunds

Unwanted Items: If you wish to return an unwanted item, you must notify us within 14 days of receiving the product. The item must be unused, in its original packaging, and in resalable condition. Customers are responsible for the postage costs of returning unwanted items.

Faulty or Damaged Items: In the unlikely event that you receive a faulty or damaged product, please contact us immediately. We will arrange for a replacement or refund and cover the return postage costs.

Refunds: Refunds will be processed within 14 days of receiving the returned item, provided it meets our return criteria.

7. Warranty

Our products come with a manufacturer's warranty, where applicable. Warranty details are provided with the product.

8. Limitation of Liability

DW Watches shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our maximum liability to you shall not exceed the total amount paid for the purchased products.

9. Privacy and Data Protection

We are committed to protecting your privacy. Please refer to our Privacy Policy for detailed information on how we collect, use, and safeguard your personal data.

10. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms and Conditions

We reserve the right to amend these terms and conditions at any time. Any changes will be posted on this page, and it is your responsibility to review them regularly.

12. Contact Information

For any queries or concerns regarding these terms and conditions, please contact us at:

Email: timepiecedw@gmail.com